:root{
/* AMDP light theme (23 Oct 2026). Tweak colours here. Old dark theme: RUN/code_backup_20261023T162729_brighten/static/app.css */
--bg:#f3f5f8;--card:#ffffff;--panel:#f8fafc;--input:#ffffff;--hdr:#ffffffee;
--line:#d6dce4;--line-strong:#b4bdc9;
--tx:#18202b;--tx2:#334155;--mut:#5a6472;
--tag-bg:#eef1f5;--tag-tx:#3b4554;
--msg-c:#f1f4f8;--msg-o:#fff7e6;--msg-o-line:#f3d398;
--acc:#f5a524;--acc-tx:#a14a06;--acc-line:#d98a0b;
--red:#dc2626;--org:#ea580c;--grn:#16a34a;--blu:#2563eb}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--tx);font:15px/1.45 -apple-system,Segoe UI,Roboto,sans-serif}
header{position:sticky;top:0;z-index:5;background:var(--hdr);backdrop-filter:blur(6px);border-bottom:2px solid var(--acc-line);padding:10px 14px;display:flex;align-items:center;gap:10px}
.logo{font-weight:800;letter-spacing:.5px}.logo b{color:var(--acc-tx)}header .sp{flex:1}header small{color:var(--mut)}
button,.btn{background:var(--acc);color:#111;border:0;border-radius:8px;padding:10px 14px;font-weight:700;font-size:15px;cursor:pointer}
button.ghost{background:transparent;color:var(--mut);border:1px solid var(--line);padding:6px 10px;font-weight:500}
.chips{display:flex;gap:8px;overflow-x:auto;padding:10px 14px;scrollbar-width:none}
.chip{white-space:nowrap;border:1px solid var(--line);background:var(--card);color:var(--tx);border-radius:999px;padding:6px 12px;font-weight:600;font-size:13px}
.chip.on{background:var(--acc);color:#111;border-color:var(--acc-line)}
.search{margin:0 14px 8px;width:calc(100% - 28px);padding:10px 12px;border-radius:8px;border:1px solid var(--line);background:var(--card);color:var(--tx);font-size:15px}
.list{padding:0 10px 30px;display:grid;gap:8px}
.t{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--line);border-radius:10px;padding:10px 12px;cursor:pointer}
.t.urgent{border-left-color:var(--red)}.t.high{border-left-color:var(--org)}.t.normal{border-left-color:var(--blu)}.t.low{border-left-color:#b3bac5}
.t .r1{display:flex;gap:8px;align-items:baseline}.t .who{font-weight:700;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.t .age{color:var(--mut);font-size:12px;white-space:nowrap}
.t .sub{color:var(--tx2);font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.t .iss{color:var(--mut);font-size:13px;margin-top:3px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.tags{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}.tag{font-size:11px;padding:2px 7px;border-radius:5px;background:var(--tag-bg);color:var(--tag-tx);font-weight:600}
.tag.u{background:#f5dddd;color:#b20606}.tag.s-waiting_on_us{background:#f8eddd;color:#826402}.tag.s-waiting_on_customer{background:#dde8f6;color:#0357b4}.tag.s-resolved{background:#e5f7ec;color:#117e38}.tag.p{background:#e5e0f1;color:#2905b3}
.detail{padding:12px 12px 40px;max-width:900px;margin:0 auto}.detail h2{font-size:18px;margin:6px 0 2px}
.box{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:12px;margin:10px 0}.box h3{margin:0 0 8px;font-size:13px;text-transform:uppercase;letter-spacing:1px;color:var(--acc-tx)}
.kv{display:grid;grid-template-columns:90px 1fr;gap:4px 10px;font-size:14px}.kv dt{color:var(--mut)}.kv dd{margin:0;word-break:break-word}
.msg{border-radius:10px;padding:10px 12px;margin:8px 0;white-space:pre-wrap;word-break:break-word;font-size:14px}
.msg.c{background:var(--msg-c);margin-right:24px}.msg.o{background:var(--msg-o);margin-left:24px;border:1px solid var(--msg-o-line)}
.msg .h{font-size:12px;color:var(--mut);margin-bottom:4px;white-space:normal}
textarea,select,input[type=text],input[type=password]{width:100%;background:var(--input);color:var(--tx);border:1px solid var(--line);border-radius:8px;padding:10px;font:inherit}
textarea{min-height:110px;resize:vertical}.row{display:flex;gap:8px;margin-top:8px;align-items:center}.row>*{flex:1}
.sig{color:var(--mut);font-size:12px;white-space:pre-wrap;margin-top:6px}.err{color:#b20606;font-size:13px}.ok{color:#12873c;font-size:13px}
.pend{border:1px dashed var(--acc-line);border-radius:8px;padding:8px;margin-top:8px;white-space:pre-wrap;font-size:13px}
.login{max-width:360px;margin:12vh auto;padding:20px}.login h1{font-size:22px}.login input{margin:6px 0 12px}
@media(min-width:900px){.list{grid-template-columns:1fr 1fr;max-width:1200px;margin:0 auto}}
.dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:#3b82f6;margin-right:7px;vertical-align:middle;box-shadow:0 0 6px #3b82f6}
.file{display:block;margin-top:8px;color:var(--mut);font-size:13px}.file input{display:block;margin-top:4px;color:var(--tx)}.del{color:#b20606;border-color:#e28080}.st-approved-pending-agent{color:#12873c}.pend a{color:var(--acc-tx)}
.tag.sg{background:#fcf4e1;color:#826402}.sgc{margin:0 6px 8px 0;border-color:#f8b95e;color:#8c6c02}.tlink{color:var(--acc-tx);font-size:13px;margin-right:6px}label{display:block;font-size:13px;color:var(--mut);margin-top:6px}
.tag.fu{background:#e3f6ef;color:#147b52}
.att{margin-top:6px;font-size:.92em}.att a{color:#005ab8}

.badge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:700;margin-left:6px}.b-pend{background:#faf4e2;color:#826402}.b-appr{background:#dceaf9;color:#0357b4}.b-draft{background:#e8dff3;color:#5902b5}.b-sent{background:#16a34a;color:#fff;font-size:13px;padding:3px 11px}
#toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%) translateY(150%);background:#166534;color:#fff;padding:12px 18px;border-radius:10px;font-weight:600;box-shadow:0 6px 20px #0f172929;transition:transform .25s;z-index:99;max-width:92vw;text-align:center}#toast.show{transform:translateX(-50%)}#toast.err{background:#991b1b}
.nbadge{display:inline-block;min-width:18px;height:18px;line-height:18px;padding:0 5px;margin-left:5px;border-radius:999px;background:var(--red);color:#fff;font-size:11px;font-weight:800;text-align:center;vertical-align:1px;box-shadow:0 0 6px #ef444488}.tlink.on{text-decoration:underline}
.rbanner{display:block;margin:4px 14px 8px;padding:9px 12px;border-radius:8px;background:#f6e3e3;border:1px solid #e28080;color:#b40303;font-weight:600;font-size:14px;text-decoration:none}.rbanner b{color:#000000}
.rem{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--acc-line);border-radius:10px;padding:10px 12px;margin:8px 0}
.rem.high{border-left-color:var(--org);background:#f6f2ee}.rem.crit{border-left-color:var(--red);background:#f5eded;box-shadow:0 0 0 1px #7f1d1d inset}
.rem .r1{display:flex;gap:8px;align-items:baseline}.rem .who{font-weight:700;flex:1}.rem .wt{font-weight:800;color:var(--acc-tx);white-space:nowrap}.rem.high .wt{color:#b55e03}.rem.crit .wt{color:#b20606}
.rem .sub{color:var(--tx2);font-size:14px}.rem .iss{color:var(--mut);font-size:13px;margin-top:3px}.rem .row button{flex:0 0 auto;padding:7px 12px;font-size:13px}.rem.sn{opacity:.75}
.tag.lv-high{background:#f9eadc;color:#a15302}.tag.lv-crit{background:#f6d7d7;color:#b40303}details.box summary{cursor:pointer;color:var(--acc-tx);font-weight:700;font-size:13px;text-transform:uppercase;letter-spacing:1px}
.tlink{white-space:nowrap}.rem .row{flex-wrap:wrap}@media(max-width:480px){header{gap:6px;padding:10px}.logo{font-size:14px;white-space:nowrap}header small{display:none}.tlink{font-size:12px;margin-right:2px}}

.catbar{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin:8px 0 2px;padding:8px 10px;border:1px solid var(--line);border-radius:10px;background:var(--card)}
.catlbl{font-size:12px;color:var(--mut);font-weight:700;margin-right:2px}
.cchip{display:inline-flex;align-items:center;gap:3px;font-size:12px;font-weight:700;padding:2px 3px 2px 9px;border-radius:999px;background:#e3e8f1;color:#0352b5;border:1px solid #99b0d2}
.cchip.pend{background:#f7f3e9;color:#826402;border:1px dashed #f8b95e}.cchip small{color:var(--mut);font-weight:500}
.cx{background:transparent;color:inherit;border:0;padding:0 5px;font-size:15px;line-height:1;font-weight:700;opacity:.7;cursor:pointer}.cx:hover{opacity:1;color:#b20606}
.cadd{display:inline-flex;gap:5px;align-items:center;margin-left:auto}.cadd input{width:140px;padding:4px 8px;font-size:13px}.cadd select{width:auto;padding:4px 6px;font-size:13px}.cadd button{padding:4px 10px;font-size:13px}
.cwarn{flex-basis:100%;font-size:13px;color:#b40303;background:#f6e3e3;border:1px solid #e28080;border-radius:8px;padding:6px 9px}
.cpend{flex-basis:100%;font-size:12px;color:#8c6c02}.cpend.cfail{color:#b20606}.cundo{padding:1px 8px;font-size:12px;margin-left:6px}
.mcat{color:#0357b4}
.cpw{position:relative;display:inline-block}.cmenu{position:absolute;right:0;top:calc(100% + 4px);z-index:20;display:flex;flex-direction:column;min-width:150px;max-height:280px;overflow:auto;background:var(--input);border:1px solid var(--line);border-radius:8px;box-shadow:0 8px 24px #0f172933;padding:4px}
.cmenu[hidden]{display:none}.cmenu button{background:transparent;color:var(--tx);text-align:left;font-weight:600;font-size:13px;padding:6px 10px;border-radius:6px}.cmenu button:hover{background:#e3e8f1;color:#0352b5}
.sigprev{background:#fff;color:#000;border-radius:8px;padding:10px 12px;margin-top:4px;font:12pt Aptos,Calibri,Helvetica,sans-serif}.sigprev img{max-width:100%;height:auto}.sigprev .notice{color:#212121;font-size:9pt}
.cchip.hid{background:#ebebeb;color:#555555;border:1px dashed #aaaaaa;font-size:11px;padding:0 2px 0 7px}
/* view-only login */ .vo-badge{background:#faf4e2;color:#826402;vertical-align:1px} body.viewonly #main button.vo-off,body.viewonly #main label.file.vo-off{display:none!important} body.viewonly #main textarea.vo-off,body.viewonly #main select.vo-off,body.viewonly #main input.vo-off{opacity:.7;cursor:not-allowed}
/* Support rep tabs */ .reptabs{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin:0 0 10px;padding-bottom:8px;border-bottom:1px solid #0000001a}.replbl{font-size:12px;color:var(--mut);margin-right:4px}.rtab{background:transparent;border:1px solid #0000002a;color:inherit;border-radius:8px;padding:5px 12px;font-size:13px;cursor:pointer}.rtab b{opacity:.75;margin-left:3px}.rtab.on{border-color:var(--acc-line);color:var(--acc-tx)}

.hdc{border:1px solid var(--line);border-left:4px solid var(--acc-line);border-radius:10px;background:var(--panel);padding:10px 12px;margin-top:10px}.hdc.prob{border-left-color:var(--red);background:#f5ecf1}.hdc.done{border-left-color:var(--grn)}
.hdtop{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.hdtop .ord{font-weight:800;color:#000000}.hdtop .who{font-weight:700;color:#101216;margin-left:4px}
.hdsub{font-size:12.5px;color:var(--mut);margin-top:4px}.hdsub a{color:var(--acc-tx)}.mut{color:var(--mut)}
.hdgrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px 14px;margin-top:9px;font-size:13.5px}.hdgrid .f.wide{grid-column:span 3}
.hdgrid label{margin:0 0 2px;font-size:10.5px;text-transform:uppercase;letter-spacing:.04em}.hdgrid .v{word-break:break-word;white-space:pre-wrap}.hdgrid .mono{font-family:ui-monospace,Menlo,monospace}.unset{color:#6e7580;font-style:italic}
@media(max-width:700px){.hdgrid{grid-template-columns:minmax(0,1fr)}.hdgrid .f.wide{grid-column:auto}}
@media(max-width:600px){header{flex-wrap:wrap;row-gap:6px}header .sp{flex-basis:100%;height:0;order:0}}

.detail.hdwrap{max-width:1500px}.hdcols{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:12px;align-items:start}.hdcols .box{margin:6px 0}
.hdcol{max-height:calc(100vh - 190px);overflow:auto}.hdcol .hdc{padding:9px 10px}.hdcol .hdgrid{grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:6px 12px;font-size:13px}.hdcol .hdgrid .f.wide{grid-column:span 2}
.hdold{margin-top:12px;border-top:1px dashed var(--line);padding-top:6px}.hdoldh{font-size:12px;color:var(--mut);font-weight:700;text-transform:uppercase;letter-spacing:.05em}
@media(max-width:800px){.hdcols{grid-template-columns:minmax(0,1fr)}.hdcol{max-height:none;overflow:visible}.hdcol .hdgrid{grid-template-columns:minmax(0,1fr)}.hdcol .hdgrid .f.wide{grid-column:auto}}
.logo{display:inline-flex;align-items:center;gap:8px}.logo .avatar{width:30px;height:30px;border-radius:50%;object-fit:cover;flex:none;border:2px solid var(--acc-line);box-shadow:0 0 6px #f5a52466}
@media(max-width:480px){.logo{gap:6px}.logo .avatar{width:26px;height:26px}}
.nbadge[hidden]{display:none}.chip.hdchip{text-decoration:none;display:inline-flex;align-items:center}
/* ease-of-use: bigger header, rep chips, status chips, brighter search (Oct 21) */
header{padding:10px 16px;gap:12px}
.logo{font-size:19px;gap:10px}
.logo .avatar{width:38px;height:38px}
.hnav{display:flex;align-items:center;gap:6px;flex-wrap:nowrap}
.hnav .tlink{display:inline-flex;align-items:center;min-height:40px;padding:0 12px;margin:0;font-size:15px;font-weight:600;border-radius:9px;border:1px solid transparent;white-space:nowrap}
.hnav .tlink:hover,.hnav .tlink.on{background:#db8b0a18;border-color:#f5a52455}
.hnav small{font-size:14px;margin:0 4px}
header #lo{min-height:40px;padding:8px 16px;font-size:15px}
.reptabs{gap:8px;flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none;padding:10px 14px;margin:0}
.reptabs::-webkit-scrollbar,.chips::-webkit-scrollbar{display:none}
.replbl{font-size:14px;font-weight:600;color:#404956;margin-right:4px;white-space:nowrap}
.rtab{display:inline-flex;align-items:center;gap:6px;min-height:40px;padding:8px 16px;font-size:15px;font-weight:600;border-radius:10px;white-space:nowrap;background:var(--card);border-color:#00000033;flex:none}
.rtab:hover{border-color:#f5a52488}
.rtab b{opacity:1;margin-left:2px;background:#00000014;border-radius:999px;padding:1px 8px;font-size:13px}
.rtab.on{background:#db8b0a1f;border-color:var(--acc-line);color:var(--acc-tx)}
.rtab.on b{background:var(--acc);color:#111}
.chips{gap:10px;padding:10px 14px 12px}
.chip{display:inline-flex;align-items:center;gap:7px;min-height:40px;padding:8px 16px;font-size:15px;flex:none;cursor:pointer}
.chip:hover{border-color:#f5a52488}
.chip .cn{background:#00000014;border-radius:999px;padding:1px 8px;font-size:13px;font-weight:700}
.chip.on .cn{background:#ffffff26}
.chip .nbadge{margin-left:0}
.search{background:var(--input);border:1.5px solid var(--line-strong);color:var(--tx);font-size:16px;padding:11px 14px;border-radius:10px;min-height:44px;outline:none;transition:border-color .15s,box-shadow .15s}
.search::placeholder{color:var(--mut);opacity:1}
.search:hover{border-color:var(--mut)}
.search:focus{border-color:var(--acc-line);box-shadow:0 0 0 3px #f5a52455;background:var(--input)}
@media(max-width:600px){
 header{padding:8px 10px;gap:8px}
 .logo{font-size:17px;gap:8px}
 .logo .avatar{width:34px;height:34px}
 .hnav{flex-basis:100%;overflow-x:auto;scrollbar-width:none;margin:0 -10px;padding:0 10px}
 .hnav::-webkit-scrollbar{display:none}
 .hnav .tlink{padding:0 10px}
 header .sp{display:none}
 header #lo{order:1;margin-left:auto;flex:none;min-height:40px;padding:6px 14px}
 .hnav{order:2}
 .rtab,.chip{font-size:15px;padding:8px 14px}
 .replbl{font-size:13px}
}
@media(min-width:900px){.chips{flex-wrap:wrap}}
/* chips middle-ground size (Oct 21 15:30): fit one row at ~1280px */
.reptabs{gap:6px;padding:8px 14px}
.replbl{font-size:13px}
.rtab{min-height:34px;padding:5px 11px;font-size:14px;gap:5px;border-radius:9px}
.rtab b{font-size:12px;padding:0 6px}
.chips{gap:6px;padding:8px 14px 10px}
.chip{min-height:34px;padding:5px 11px;font-size:14px;gap:5px}
.chip .cn{font-size:12px;padding:0 6px}
.chip .nbadge{min-width:16px;height:16px;line-height:16px;font-size:10px}
@media(max-width:600px){.rtab,.chip{font-size:14px;padding:5px 11px}.replbl{font-size:12px}}
.t.uoff{opacity:.6}.t.uoff:hover{opacity:1}.tag.uoffm{background:#e6e8ec;color:#404956;border:1px dashed #9ca5b5}
/* customer attachments: thumbnails, video, lightbox */
.agrid{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0 4px}
.athumb{padding:0;background:var(--input);border:1px solid var(--line);border-radius:8px;overflow:hidden;width:132px;height:132px;cursor:zoom-in;flex:none}
.athumb:hover{border-color:var(--acc-line)}
.athumb img{width:100%;height:100%;object-fit:cover;display:block}
.avid{margin:10px 0 4px;max-width:520px}
.avid video{width:100%;max-height:420px;background:#000;border-radius:8px;display:block}
.acap{font-size:12px;color:var(--mut);margin-top:4px}.acap a{color:var(--acc-tx)}
#lbox{position:fixed;inset:0;z-index:50;background:#000000ee;display:flex;align-items:center;justify-content:center}
#lbox>img{max-width:calc(100vw - 120px);max-height:calc(100vh - 110px);object-fit:contain;border-radius:6px;box-shadow:0 0 30px #000}
#lbox .lbtop{position:absolute;top:0;left:0;right:0;display:flex;align-items:center;gap:8px;padding:10px 14px;background:linear-gradient(#000c,#0000)}
#lbox .lbtop>div{flex:1;min-width:0}#lbox .lbn{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
#lbox .lbc{font-size:12px;color:#c3cad4}
#lbox .lbtop a,#lbox .lbx{display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:10px;background:#ffffff1a;color:#fff;text-decoration:none;font-size:18px;padding:0;border:0}
#lbox .lbp{position:absolute;top:50%;transform:translateY(-50%);width:48px;height:64px;border-radius:12px;background:#ffffff1f;color:#fff;font-size:34px;padding:0;border:0}
#lbox .lbprev{left:10px}#lbox .lbnext{right:10px}
@media(max-width:600px){.athumb{width:calc(33.3% - 6px);height:auto;aspect-ratio:1}#lbox>img{max-width:100vw;max-height:calc(100vh - 140px)}#lbox .lbp{top:auto;bottom:16px;transform:none;width:56px;height:48px}}
/* No rep tab (norep.js) */
.nrnote{color:var(--mut);font-size:13px;margin:4px 14px 10px}.nrfrom{color:var(--mut);font-weight:400;font-size:12px}
.t.nr{min-width:0}.t.nr .iss,.t.nr .sub{overflow-wrap:anywhere}
.tag.nrautotag{background:#e6e8ec;color:#404956;border:1px dashed #9ca5b5}.tag.nrk{background:#e4eaf1;color:#004cb8;border:1px solid #94afd0}.tag.nrvin{font-family:ui-monospace,monospace}.tag.nrf{background:#f6f2e9;color:#8d660c;border:1px solid #ebdbb5}.msg.nrun{outline:1px solid #f5a52466}
.tag.s-norep{background:#e4eaf1;color:#0050b8;border:1px solid #94afd0}
/* Support tab categories (supportcats.js) */
.tag.scc{background:#e6e9ed;color:#262d36;border:1px solid #9ca5b5}/* Outlook category colours: Kyle = Red, Puppy = Orange, Ross = Green */.tag.scc-kyle{background:#b7182629;color:#b80010;border-color:#e74856}.tag.scc-puppy{background:#f35f0829;color:#ad4500;border-color:#f7630c}.tag.scc-ross{background:#50b35429;color:#247529;border-color:#50b354}.scwrap{display:contents}
/* Load attachments (attachload.js) */ .alspin{display:inline-block;width:12px;height:12px;border:2px solid #00000055;border-top-color:var(--acc-line);border-radius:50%;animation:alspin .8s linear infinite;vertical-align:-2px}@keyframes alspin{to{transform:rotate(360deg)}}.almsg{font-size:13px;color:var(--mut);margin-top:6px}
/* Category bar redesign 21 Oct 2026: one row, chips left, '+ Add tag' select right; Outlook colours Kyle red, Puppy orange, Ross green */
.catbar{display:block;padding:6px 10px}.crow{display:flex;align-items:center;gap:8px}.cchips{display:flex;flex-wrap:wrap;gap:6px;flex:1;min-width:0;align-items:center}
.cchip.ck-other{background:#e6e9ed;color:#262d36;border:1px solid #9ca5b5}.cchip.ck-kyle{background:#b7182629;color:#b80010;border:1px solid #e74856}.cchip.ck-puppy{background:#f35f0829;color:#ad4500;border:1px solid #f7630c}.cchip.ck-ross{background:#50b35429;color:#247529;border:1px solid #50b354}
.cchip.pend{border-style:dashed;opacity:.8}
select.caddsel{flex:0 0 auto;width:auto;margin-left:auto;background:var(--input);color:var(--acc-tx);border:1px solid var(--acc-line);border-radius:8px;padding:4px 26px 4px 10px;font-size:13px;font-weight:700;cursor:pointer;appearance:none;-webkit-appearance:none;background-image:linear-gradient(45deg,transparent 50%,var(--acc-tx) 50%),linear-gradient(135deg,var(--acc-tx) 50%,transparent 50%);background-position:calc(100% - 13px) 50%,calc(100% - 8px) 50%;background-size:5px 5px;background-repeat:no-repeat}
select.caddsel option,select.caddsel optgroup{background:var(--input);color:var(--tx)}
.cpend{display:flex;align-items:center;gap:6px;font-size:12px;margin-top:5px}.cpend .cmeta{color:var(--mut)}.cpend .cundo{padding:0 7px;font-size:11.5px;margin-left:4px;line-height:18px}
.cwarn{margin-top:6px;font-size:12.5px;padding:4px 8px}
.mcn.ck-kyle{color:#b80010}.mcn.ck-puppy{color:#b84900}.mcn.ck-ross{color:#29842e}
.cchip.pend{border-style:dashed;opacity:.6}.cchip.prem{opacity:.45;text-decoration:line-through;border-style:dashed;padding-right:9px}.cchip.cfailc{background:#f6e3e3;color:#b20606;border:1px dashed #e28080;padding-right:9px}
/* Rolling cliff notes + latest customer email (21 Oct 2026) */
.cupd{margin-top:6px;padding-top:6px;border-top:1px dashed var(--line);font-size:13px;display:flex;flex-direction:column;gap:4px}.cnew{color:#8c6c02;font-weight:700}.cnew small{font-size:10px;text-transform:uppercase;opacity:.8}
.tag.sym{background:#e7eaf0;color:#262d36;border:1px solid #adb6c5}.tag.symnew{border-color:#f8b95e;color:#8c6c02}
.msg.latest{border:2px solid #f1f5f9 !important;box-shadow:0 0 0 3px #ffffff14,0 0 14px #ffffff22;background:#eaecf1}.latestlbl{font-size:11px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:#375c81;margin-bottom:4px}
/* EZ GOD suggestion card (21 Oct 2026) */
.ezbox{border-color:#6d5bd0 !important;background:#eaeaf2}.ezbox h3{color:#1b00b8}.tag.ezconf{font-size:11px;margin-left:6px}.tag.ezt{background:#dedcef;color:#1d00b8;border-color:#6d5bd0}
.ezreply{white-space:pre-wrap;background:#eeeef4;border:1px solid #9e99ca;border-radius:8px;padding:8px}.ezul{margin:0;padding-left:18px}.ezbox a{color:#004ab8;word-break:break-all}
.subtabs{margin-top:-4px}.subtabs .rtab{font-size:12.5px;padding:4px 10px}

.rtprev{background:#fff;color:#000;border-radius:8px;padding:8px 12px;margin-top:6px;font:12pt Aptos,Calibri,Helvetica,sans-serif}.rtprev .rtpl{font:11px system-ui,sans-serif;color:#6b7280;margin-bottom:4px}.rtprev strong{font-weight:700}

.athumb.ainl{display:block;margin:6px 0;width:auto;height:auto;max-width:320px}.athumb.ainl img{width:auto;height:auto;max-width:320px;max-height:320px;object-fit:contain}.ainl-miss{font-size:12px}

.tag.transunk{color:var(--mut);font-size:11px;opacity:.85}

.hdfol{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:7px}.hdfol .badge{margin-left:0}.hdfol .badge.b-err,.badge.b-err{background:#f5dddd;color:#b20606}.hdfol button.sm{padding:3px 9px;font-size:12px}.hdfol>div{flex-basis:100%}
/* Tim's Tickets / Orders row + Orders tab (22 Oct 2026) */
.tvrow{border-bottom:1px solid #00000012}.tvtab .nbadge{margin-left:6px}
.chip.oadd{margin-left:auto;border-color:var(--acc-line);color:var(--acc-tx)}
.t.ord{border-left-color:var(--blu)}.t.ord.o-done{opacity:.75;border-left-color:var(--grn)}.t.ord.o-waiting_on_customer{border-left-color:#a78bfa}
.tag.os-open{background:#e1eaf7;color:#0357b4}.tag.os-waiting_on_customer{background:#e5e0f1;color:#2905b3}.tag.os-done{background:#e9f7ef;color:#117e38}
.tag.plat{background:#fcf4e1;color:#826402}.tag.pl-ez{background:#fcf4e1;color:#826402}.tag.pl-efi{background:#e6f7f9;color:#057180}.tag.pl-hp{background:#f9e6f0;color:#ac0c63}
.mono,.tag.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;letter-spacing:.3px}
.oplat{display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}.oradio{display:inline-flex;align-items:center;gap:6px;margin:0;padding:8px 12px;border:1px solid var(--line);border-radius:8px;background:var(--input);color:var(--tx);cursor:pointer}
.oradio:has(input:checked){border-color:var(--acc-line);color:var(--acc-tx)}.oradio input{margin:0;accent-color:#9c6307}
.req{color:var(--acc-tx)}.mut{color:var(--mut)}.oform{border-color:#f5a52466}
.detail .kv a{color:var(--acc-tx)}
/* internal notes log (22 Oct 2026) */
#nlog{margin-top:10px}.nlogh{font-size:11px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:var(--mut);margin:4px 0 6px}
.nlogi{border-left:3px solid var(--acc-line);background:#f1f3f6;border-radius:6px;padding:7px 10px;margin:0 0 6px}
.nlogm{font-size:12px;color:var(--mut);margin-bottom:3px}.nlogm b{color:var(--acc-tx)}.nlogt{white-space:pre-wrap;word-break:break-word;font-size:14px;color:var(--tx)}
/* rep-tab overflow fix (22 Oct 2026 3:55 PM CT): grid items default to min-width:auto, so one very long no-wrap subject (249 chars)
   stretched the first 1fr column to ~1500px and pushed column 2 off screen. minmax(0,1fr) + min-width:0 lets the ellipsis work. */
@media(min-width:900px){.list{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}}
.list>*,.t{min-width:0}.t .iss,.t .r1,.t .tags{overflow-wrap:anywhere}

/* Light theme fix-ups (23 Oct 2026) */
.msg.latest{border:2px solid #1e293b !important;box-shadow:0 0 0 3px #1e293b14,0 2px 10px #0f172918;background:#ffffff}.latestlbl{color:var(--tx)}
header{box-shadow:0 1px 6px #0f172912}
:root{--pill:#dbe2eb;--pill-line:#8e9aab;--pill-hover:#cbd4e0;--pill-hover-line:#66758a;--pill-cnt:#bcc7d5;
--pill-on:#e8930c;--pill-on-line:#a35f04;--pill-on-tx:#111111;--tab-on:#f6d49a;--tab-on-tx:#6e3403;
--tcard-line:#a3adbb;--tcard-shadow:0 1px 3px #0f172922}
/* Darker pill/tab buttons (Ethan 23 Oct 2026 4:31 PM CT) */
.chip,.rtab,.nrchip{background:var(--pill);border:1.5px solid var(--pill-line);color:var(--tx)}
.chip:hover,.rtab:hover,.nrchip:hover{background:var(--pill-hover);border-color:var(--pill-hover-line)}
.chip .cn,.rtab b,.nrchip b{background:var(--pill-cnt);color:var(--tx)}
.chip.on,.nrchip.on{background:var(--pill-on);border-color:var(--pill-on-line);color:var(--pill-on-tx)}.chip.on .cn{background:#00000022;color:var(--pill-on-tx)}
.rtab.on{background:var(--tab-on);border-color:var(--pill-on-line);color:var(--tab-on-tx)}.rtab.on b{background:var(--pill-on);color:#111}
.chip.oadd{background:var(--pill);border-color:var(--pill-on-line);color:var(--acc-tx)}
/* Pronounced ticket cards */
.list{gap:12px}
.t{border:1.5px solid var(--tcard-line);border-left-width:4px;border-radius:10px;box-shadow:var(--tcard-shadow)}
.t:hover{border-top-color:#66758a;border-right-color:#66758a;border-bottom-color:#66758a;box-shadow:0 2px 8px #0f172930}

/* card line = newest email (23 Oct 2026): subtle 'AMDP:' prefix when the newest email is ours */
.amdpfx{color:var(--acc-tx);font-weight:700;font-size:12px;letter-spacing:.02em}.iss.issours,dd.issours{color:var(--mut)}
/* bigger reply box (23 Oct 2026, Ethan): #rt default 110px -> 220px desktop, 180px phones; still resizable vertically */ #rt{min-height:220px;resize:vertical}@media(max-width:600px){#rt{min-height:180px}}